Privacy Policy

Synexium Pty Ltd — Last updated: 17 June 2026

Synexium Pty Ltd ("Synexium", "we", "our", or "us") provides AI‑powered software and services, including the Sentinel Accounting Anomaly Detection platform. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, products, and services.

1. Information We Collect

1.1 Information you provide

  • Account registration details (name, email, company name, password)
  • Billing information (processed securely by third‑party payment providers)
  • Support requests, emails, and communication logs
  • Uploaded data or files used within our services

1.2 Information collected automatically

  • Log data (IP address, browser type, device information)
  • Usage analytics (pages visited, features used, timestamps)
  • Cookies and similar tracking technologies

1.3 Third‑party integrations

If you connect external services (e.g., Xero, QuickBooks, MYOB), we may access accounting data required for anomaly detection. Access is limited to what is necessary for service functionality.

2. How We Use Your Information

We use personal and business data to:

  • Provide and operate our services
  • Detect anomalies and generate insights
  • Improve product performance and user experience
  • Communicate updates, support, and security alerts
  • Comply with legal obligations

We do not sell personal information.

3. Legal Basis for Processing (Australia & GDPR‑aligned)

We process data under:

  • Your consent
  • Contractual necessity
  • Legitimate business interests
  • Compliance with law

4. Data Storage & Security

We implement industry‑standard security measures, including:

  • Encryption in transit and at rest
  • Access controls
  • Audit logging
  • Secure cloud infrastructure

No method of transmission is 100% secure, but we take reasonable steps to protect your information.

5. Data Sharing

We may share information with:

  • Cloud hosting providers
  • Payment processors
  • Analytics services
  • Professional advisors (legal, accounting)

All third parties are bound by confidentiality and data‑protection obligations.

6. International Transfers

Your data may be processed in regions outside Australia. We ensure adequate safeguards are in place.

7. Your Rights

Depending on your jurisdiction, you may request:

  • Access to your data
  • Correction or deletion
  • Restriction of processing
  • Data portability
  • Withdrawal of consent

Contact us at support@synexium.ai for requests.

8. Data Retention

We retain data only as long as necessary for:

  • Service delivery
  • Legal compliance
  • Security and auditing

You may request deletion at any time.

9. Children's Privacy

Our services are not intended for individuals under 18.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services indicates acceptance of changes.

11. Contact Us

Synexium Pty Ltd
Brisbane, QLD, Australia
Email: support@synexium.ai