Privacy Policy

1. Information We Collect

Account registration details, such as your name, email address, company name, and password.

Billing information, which is processed by our third-party payment processor and is not stored in full on our servers.

Support communications, and any files you upload to the Service for analysis.

Information collected automatically, including log data (IP address, browser type, device information), usage analytics, and cookies.

Where you connect a third-party accounting system such as Xero, QuickBooks, or MYOB, we access accounting data limited to what is necessary for the Service to function.

2. How We Use Your Information

We use the information we collect to provide and operate the Service, perform anomaly detection and analysis on Customer Data, improve our products, communicate with you about your account, and comply with our legal obligations. Synexium Pty Ltd does not sell personal information.

3. Legal Basis for Processing (Australian Privacy Principles)

Under the Australian Privacy Principles (Privacy Act 1988 (Cth)), we collect and handle personal information that is reasonably necessary for our functions and activities, with your consent where required, to perform our contract with you, and to comply with our legal obligations.

4. Data Storage & Security

We apply encryption in transit and at rest, access controls, and audit logging across our cloud infrastructure to protect personal information from misuse, interference, loss, and unauthorised access. This is consistent with our obligations under Australian Privacy Principle 11.

5. Data Sharing

We share personal information with cloud hosting providers, payment processors, analytics providers, and professional advisers, each bound by confidentiality and data-protection obligations. We do not sell personal information to third parties.

6. International Transfers

Personal information may be processed outside Australia, including by our cloud infrastructure providers and other sub-processors. Before any such transfer, we take reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to that information, consistent with Australian Privacy Principle 8.

7. Your Rights

Under the Privacy Act 1988 (Cth), you may request access to, and correction of, the personal information we hold about you, and may ask us to delete it, restrict its processing, or provide it to you in a portable format. You may withdraw consent at any time. To exercise these rights, contact us at support@synexium.ai.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Data Retention

We retain personal information only as long as necessary to provide the Service, meet our legal and regulatory obligations, and maintain security. You may request deletion of your data at any time, subject to information we are required to retain by law.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after an update constitutes acceptance of the revised policy.

11. Contact Us

Questions about this Privacy Policy, or requests to exercise your privacy rights, should be directed to:

Synexium Pty Ltd
Brisbane, QLD, Australia
Email: support@synexium.ai