Terms and Conditions

1. Nature of the Service

These Terms and Conditions ("Terms") govern access to and use of the Sentinel accounting anomaly-detection platform (the "Service"), operated by Synexium Pty Ltd (the "Company," "we," "us," or "our"). By checking the acceptance box and creating an account, you ("Customer," "you," or "your") agree to be bound by these Terms.

The Service applies deterministic rules, statistical checks, and optional supplemental machine-learning scoring to journal entries and other accounting data supplied by or on behalf of the Customer, in order to surface entries that may warrant further review.

2. Use of Services

To use the Service, the Customer must be at least 18 years old, provide accurate and current account information, and use the Service in compliance with applicable Australian law. The Customer is responsible for maintaining the confidentiality of its account credentials and for all activity occurring under its account.

3. License

Subject to these Terms, the Company grants the Customer a limited, non-exclusive, non-transferable licence to use the Service for the Customer's internal business purposes. The Customer must not reverse engineer or modify the Service, use the Service to build a competing product, or interfere with the integrity or security of the Service, except to the extent such a restriction cannot lawfully be excluded under the Copyright Act 1968 (Cth).

4. Customer Data

The Customer retains ownership of all data it uploads or connects to the Service ("Customer Data"). The Customer grants the Company a licence to process Customer Data solely to provide the Service, improve system performance, and ensure security and compliance. Personal information within Customer Data is handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

5. Probabilistic Analysis — No 100% Accuracy

The Service uses statistical models and machine learning. These techniques will inevitably produce false positives (alerts that are not errors) and false negatives (missed anomalies). It is mathematically impossible for the Service to achieve 100% accuracy, and the Company makes no representation that it will do so.

Outputs of the Service are indicators only and do not constitute a determination, finding, or opinion that fraud, error, or any other irregularity has or has not occurred.

6. Data Integrity ("Garbage In, Garbage Out")

Performance of the Service depends entirely on the completeness, correctness, and formatting of the source data supplied by the Customer, whether uploaded as CSV files or synced from a connected accounting ledger.

The Company disclaims liability for missed anomalies caused by missing or incomplete data, truncated fields, misclassified journal entries, or broken or expired API sync connections.

7. Historical Data Cut-Off

The Service analyses only the specific date range and transactions contained within the CSV file or sync payload actually provided by the Customer for a given analysis run. The Service does not retrospectively analyse historical accounting periods, nor prospectively analyse future periods, that fall outside the data actually supplied.

Except as required by the Australian Consumer Law, the Company accepts no liability for anomalies occurring in any period outside the data supplied for that analysis run.

8. API and Source Accounting System Disruption

Where the Service connects to a Customer's accounting system via API (including Xero, QuickBooks, or MYOB), the Company is not responsible for anomalies missed or delayed as a result of downtime, rate limiting, token expiry, authentication failure, or synchronisation lag occurring on that third-party system or its API, except as required by the Australian Consumer Law.

9. Data Discrepancy Waiver

The Service can only analyse data that has successfully cleared the API pipeline and been received by the Company. Transactions that remain unreconciled, held in draft, or otherwise unpublished within the Customer's source accounting ledger may not be visible to, or analysed by, the Service.

Except as required by the Australian Consumer Law, the Company holds no liability for anomalies contained in data that has not been fully published in the source ledger at the time of analysis.

10. Payment & Billing

Paid plans require valid payment information on file. Fees are billed in advance and are non-refundable except as required by the Australian Consumer Law or as otherwise set out in these Terms. The Company will vary pricing only in accordance with the Fair Dealing section below.

11. Service Availability

The Company aims for high service availability but does not guarantee that the Service will be uninterrupted or error-free. Maintenance, updates, or outages may occur from time to time, without limiting any guarantee that cannot lawfully be excluded under the Australian Consumer Law.

12. No Refund for a Clean Result

Fees are charged for the Company's provision of the analysis process — the application of the Service's rules, statistical checks, and optional supplemental scoring to the Customer's data — and not for delivery of any guaranteed number, or any number, of anomaly alerts. A result in which no anomalies are flagged reflects the outcome of that analysis and does not, of itself, constitute a failure to supply the Service.

Except as required by the Australian Consumer Law, a nil result does not entitle the Customer to a refund.

13. Customer Responsibility — Human-in-the-Loop

The Service is a decision-support tool intended to assist, not replace, human review. The Company does not act as, and is not a substitute for, the Customer's own internal financial controls, bookkeeper, accountant, or auditor.

The Customer retains ultimate responsibility for monitoring its own accounting systems and for independently validating any alert, flag, or score produced by the Service before relying on it.

14. No Financial Audit

The Service is a preliminary analytical tool only. It does not constitute a formal financial audit, tax advice, or forensic accounting under the Corporations Act 2001 (Cth) or any Australian accounting standard, and must not be relied upon as a substitute for professional audit, legal, or accounting advice.

15. Prohibited Use

The Customer must not use the Service to breach any applicable law or regulation, upload or transmit harmful or malicious content, or attempt to gain unauthorised access to the Service, other customers' data, or the Company's systems.

16. Termination

The Company may suspend or terminate the Customer's account where the Customer breaches these Terms, poses a security risk to the Service, or fails to pay fees when due, subject to the notice obligations in the Fair Dealing section below. The Customer may terminate its account at any time in accordance with the cancellation process made available within the Service.

17. Liability Limitation (Section 64A, Australian Consumer Law)

Except as required by the Australian Consumer Law, and because the Customer's subscription falls under the $100,000 AUD threshold referred to in section 64A of Schedule 2 of the Competition and Consumer Act 2010 (Cth), the Company's liability for a failure to comply with a consumer guarantee is limited, at the Company's election, exclusively to either: (a) resupplying the Service; or (b) refunding the cost of the specific monthly subscription in question.

Nothing in these Terms excludes, restricts, or modifies any right or remedy conferred on the Customer by the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

18. Exclusion of Consequential Loss

Except as required by the Australian Consumer Law, the Company excludes liability for indirect or consequential losses, including but not limited to lost profits, business interruption, regulatory fines, employee fraud losses, and reputational damage.

19. Sync-Interval & Account Suspension Waiver

The Service only analyses data visible as at the timestamp of the last successful sync. If a sync fails due to expired API tokens, or monitoring is paused due to a failed monthly payment and resulting account suspension, monitoring is immediately paused and the Company has no liability arising from that pause, except as required by the Australian Consumer Law.

20. Fair Dealing

The Company will not vary the fees payable by the Customer without giving the Customer at least the same period of notice the Company requires of the Customer for cancellation, and will not terminate the Service without reasonable notice except for non-payment, suspected misuse, or breach of these Terms.

21. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

22. Contact

Questions about these Terms should be directed to:

Synexium Pty Ltd
Brisbane, QLD, Australia
Email: support@synexium.ai